Terms of service

Last updated: 12 September 2026

These terms govern use of the Divelofleet web console, driver app, and related APIs (the “Service”) by destination management companies, tour operators, and their staff. By creating an account or using the Service you agree to this contract.

B2B SaaS licence

We grant the subscribing organization a non-exclusive, non-transferable licence to use Divelofleet for airport and excursion dispatch. The Service does not replace local transport licences, insurance, or immigration controls. Demo workspaces are for evaluation only.

Fleet operator responsibilities

• Keep passenger data accurate and lawfully obtained from the booking partner.
• Ensure drivers hold valid licences, insurance, and working-time compliance.
• Use live location and QR scanning only for assigned trips.
• Protect login credentials and promptly deactivate departed staff.

Acceptable use

You may not reverse engineer the Service, probe other tenants’ data, overload the APIs, send spam through our contact channels, or use the platform to track people outside an active dispatch. We may suspend accounts that create security or safety risk.

Availability and SLA limits

We target continuous operation of the production site. Status is published at the public health endpoint. Planned maintenance, upstream flight-data outages, device GPS gaps, and events beyond our reasonable control are excluded from any uptime commitment. Unless an order form states otherwise, the Service is provided as-is without guaranteed credits.

Subscription and billing

Plans are billed monthly or annually in advance as shown on the pricing page. Annual billing is prepaid for the chosen term. Downgrades take effect at the next renewal. Fees are exclusive of applicable taxes. Unpaid invoices may result in suspension after notice.

Limitation of liability

To the maximum extent permitted by law, Divelofleet is not liable for missed pickups caused by airline delays, traffic, inaccurate partner data, or driver conduct. Our aggregate liability for a subscription term is limited to the fees paid for that term. We do not exclude liability that cannot be limited under Dominican law.

Termination

Either party may stop the subscription at the end of the current billing cycle. We will export operational data on written request for 30 days after termination, except data we must retain for tax or legal reasons. Personal accounts can be erased through the deletion page.